We deliver to the United Kingdom, all 27 EU member states, Switzerland, Norway, the United States and Canada. Every order is sent with a tracked service, and the shipping cost and estimated delivery time for your address are shown at checkout before you pay.
Delivery areas, costs and times
| Destination | Service | Cost per order | Estimated delivery after dispatch |
|---|---|---|---|
| United Kingdom | Tracked delivery | USD 8.00 | 3–6 business days |
| European Union (all 27 member states) | Tracked delivery | USD 10.00 | 5–10 business days |
| Switzerland and Norway | Tracked delivery | USD 15.00 | 6–12 business days |
| United States and Canada | Tracked delivery | USD 12.00 | 7–14 business days |
Costs are listed in US dollars. If you shop in another currency, the shipping cost is converted at the same fixed rate as our product prices and shown in your currency at checkout. The amount shown at checkout is the amount you pay for shipping.
We currently do not deliver to other countries. If your country is not listed at checkout, please contact us.
Processing time
Orders are prepared and dispatched within 1–3 business days (Monday to Friday, excluding UK public holidays). Orders placed on a weekend or holiday are processed on the next business day. Delivery estimates start from dispatch and are not guaranteed; carrier delays can occasionally occur, especially during peak seasons.
Tracking
As soon as your parcel leaves us, we send a shipping confirmation email with a tracking number and a link to follow your delivery. If you have not received tracking information within 4 business days of your order, please email support@foldren.shop.
Import duties and taxes
Depending on your delivery country and where your parcel is dispatched from, import VAT, customs duties or carrier handling fees may apply. If they are not charged at checkout, they may be collected by the carrier or customs authority on delivery and are payable by the recipient. If you are unsure whether charges may apply to your delivery, please contact us before you order and we will tell you what we know.
Delivery address
Please check your delivery address carefully at checkout. If you notice a mistake, email us straight away; we can update the address as long as the order has not yet been dispatched. We cannot deliver to parcel lockers in every country; if a locker address is not accepted by the carrier, we will contact you.
Lost, delayed or damaged parcels
If your tracking shows no movement for more than 7 business days, or your parcel arrives damaged, please contact us with your order number (and photos of any damage). We will investigate with the carrier and, where a parcel is confirmed lost or arrives damaged, send a replacement or issue a full refund. This does not affect your statutory rights.
Questions
Email support@foldren.shop or call +44 7286 924477 (Monday–Friday, 9:00–17:00 UK time).