Tracked delivery to the UK, EU, Switzerland, Norway, US & Canada · 30-day returns
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Returns & Refunds

Last updated: 27 September 2026LITTLE BALLERINA LTD

If something is not right, you can return it. This page explains our 30-day returns policy, how refunds work and how it relates to your statutory 14-day right of withdrawal. Nothing in this policy limits your legal rights as a consumer.

In short: return unworn items within 30 days of delivery. Email us first and we send you the return address. Refunds go back to your original payment method within 14 days of us receiving the items (or proof that you sent them).

Our 30-day returns policy

  • You can return any item within 30 days of the day you (or someone you named) received it.
  • Items must be unworn (other than trying on), unwashed and in their original condition, with labels attached.
  • Sets are returned complete; for the Warm-Up Leg & Wrist Warmer Set both pairs must be returned together.
  • You do not need to give a reason.

How to return an item

  1. Email support@foldren.shop with your order number and the items you want to return. EU and UK customers can also use our withdrawal form.
  2. We reply within 2 business days with the return address and instructions. Please do not send parcels to our registered company address; it is not a returns centre.
  3. Pack the items securely and send them with a tracked service. Keep your proof of postage.

Return shipping costs

Unless an item is faulty or we sent the wrong item, you pay the cost of sending the return. If an item is faulty or incorrect, we refund your reasonable return postage as well.

Refunds

  • We refund the price of the returned items to the payment method you used, in the currency you paid in, without deducting any fee.
  • We issue the refund within 14 days of receiving the items back or of receiving proof that you sent them, whichever is earlier.
  • If you withdraw from your whole order within the statutory 14-day period, we also refund the original standard delivery cost.
  • For returns made after the statutory 14-day period (days 15 to 30), the original delivery cost is not refunded.
  • Your bank or card provider may take a few extra days to show the refund on your statement.

We may reduce a refund if an item has lost value because it was handled beyond what is needed to check it (for example worn outside, washed or with labels removed).

Exchanges

To swap a size or colour, return the item for a refund and place a new order. This is the quickest way to make sure the piece you want is reserved for you.

Cancelling before dispatch

If your order has not yet been dispatched, email us and we will cancel it and refund you in full, including delivery.

Faulty or incorrect items

If an item is faulty, damaged or not as described, contact us with your order number and a photo. You are entitled to a repair, replacement or refund under your statutory rights (in the UK under the Consumer Rights Act 2015; in the EU under the legal guarantee of conformity, which lasts at least two years from delivery). These rights apply in addition to our returns policy.

Statutory right of withdrawal (EU and UK)

Consumers in the EU and UK have a legal right to withdraw from a distance contract within 14 days without giving a reason. Our 30-day policy includes this right and extends it. You will find the full legal information and the model withdrawal form on our Right of Withdrawal page, and you can withdraw online using the Withdraw from contract here button.

Payment disputes

If there is a problem with an order or refund, please contact us first. Most issues are resolved within a couple of days, and it is usually faster than opening a dispute with your bank or payment provider.